Your team is losing hours every day to WhatsApp threads, manual follow-ups, and meetings where decisions get lost.

The AI workforce that
answers, acts,
and follows up
for your business.

Five AI agents that handle your WhatsApp, documents, workflows, marketing, and meetings — in Cantonese, Mandarin and English. One platform, built for Hong Kong.

Book a demo → See the five agents
Novelte.AI dashboard showing five AI agents across Cantonese, Mandarin and English
THE PROBLEM

Sound familiar?

Most Hong Kong businesses run on a tangle of WhatsApp groups, shared drives, and meetings that generate no record. The work gets done — but slowly, inconsistently, and at the cost of your team's time. This is the exact problem five purpose-built AI agents were designed to eliminate.

01

WhatsApp is your CRM

Enquiries pile up in chat threads. Nobody knows what's been answered, what's pending, or who dropped the ball. Customers follow up twice because the first message got buried.

02

Your knowledge lives in people's heads

SOPs, policies, contracts — scattered across drives, inboxes, and the memory of staff who might leave tomorrow. New hires guess. Experienced staff answer the same question fifty times.

03

Every meeting disappears

Action items are discussed, rarely written down, and almost never tracked. Two weeks later nobody remembers who was supposed to do what — so nothing gets done, or it gets done twice.

OUR PRODUCTS

Five agents. One platform.
Built to compound.

Each agent is useful on its own. Together they form a closed loop — inbound conversations become actions, meetings become tasks, and every decision is remembered.

01
THE FACE
Communication Agent

Novelte Engage

An AI receptionist that takes action — not just talks.

Handles inbound inquiries across WhatsApp, phone, web chat, email and SMS in Cantonese, Mandarin and English — including code-switching mid-sentence. Connects to your booking, CRM or ticketing system to actually do the work.

  • Answers in Cantonese, Mandarin and English — mid-sentence switches included
  • Covers WhatsApp, phone, web chat, email and SMS
  • Books, reschedules, updates records — not just replies
02
THE BRAIN
Knowledge Copilot

Novelte Core

Every employee, instant access to every document you own.

Staff query SOPs, policies, manuals, contracts and institutional knowledge in plain language. Answers are grounded in your documents and cited to the source — never made up.

  • Every answer traced to the source document — never made up
  • Works in English, Traditional Chinese and Simplified Chinese
  • Connects to SharePoint, Google Drive or your on-premise file store
03
THE HANDS
Workflow Automation Agent

Novelte Flow

Turns information into action across every system you run.

Creates tickets, routes approvals, updates CRM and ERP records, generates reports, and processes invoices and shipping documents — the coordination work that eats 30–50% of admin time.

  • Extracts data from invoices, contracts and shipping docs automatically
  • Connects to your CRM, ERP, ticketing and project tools
  • Directly displaces 30–50% of manual admin coordination time
04
THE MOUTH
Marketing & Content Engine

Novelte Reach

A trilingual marketing team, one seed to every channel.

One product update becomes a LinkedIn post, a WeChat article, a TikTok script, an email, and Xiaohongshu direction — grounded in your brand, correctly localised for Western and Chinese platforms.

  • One seed → content for LinkedIn, WeChat, 小紅書, TikTok and more
  • Weekly competitor briefs, sentiment reports and market alerts
  • Grounded in your brand voice and product data — no hallucinated claims
05
THE EARS
Meeting Intelligence

Novelte Note

Meetings become decisions, decisions become tasks.

Records, transcribes and summarises Cantonese / Mandarin / English meetings — then pushes action items straight into your task system and archives every decision for later recall.

  • Transcribes Cantonese, Mandarin and English — including mixed-language meetings
  • Action items pushed directly into your task system as assigned tasks
  • On-premise storage available — recordings never leave your infrastructure
HOW THEY CONNECT

One agent helps.
Five agents compound.

Flow sits at the centre, connecting every agent to your existing systems. Conversations become tasks, meetings become knowledge, knowledge becomes content — a closed loop that runs without manual handoffs.

01 · ENGAGE → FLOW
Inbound conversations become actions.
A customer asks a question on WhatsApp; Flow creates the work order, updates the CRM, and routes the approval — automatically.
02 · CORE ↔ ENGAGE
Your documents answer your customers.
Engage draws on Core's grounded knowledge so every response is accurate, cited, and consistent with your policies.
03 · NOTE → FLOW + CORE
Meetings become tasks and memory.
Action items land in your project system through Flow. Decisions are archived in Core — searchable forever.
04 · CORE → REACH
Marketing is grounded in your reality.
Reach pulls product facts, brand voice, and approved copy from Core — no hallucinated claims, no off-brand output.
05 · FLOW → EVERYTHING
The platform runs itself.
Flow sits between every agent and your existing systems — CRM, ERP, ticketing — so outputs from one agent are inputs to the next.
EACH PRODUCT MAKES THE OTHERS MORE VALUABLE
WHERE IT FITS

Configured for the industries
we already serve.

HOSPITALS
ENGAGE FLOW CORE
The Pain

Tight workforce, aging population, and high volumes of repetitive patient enquiries consuming clinical staff time.

Engage handles appointment and medication queries over WhatsApp in Cantonese 24/7. Core gives nurses instant access to clinical protocols. Flow routes referrals without manual handoffs.

SMEs
ENGAGE CORE FLOW
The Pain

Small teams handling admin, sales, and operations simultaneously with no dedicated staff for any one function.

Engage answers customer enquiries around the clock. Core turns your SOPs into an instant-answer knowledge base. Flow automates quote follow-ups and order status updates.

HOTELS
ENGAGE REACH NOTE
The Pain

Labour shortages, overtime costs, and guests expecting trilingual service across every channel at any hour.

Engage covers concierge requests in Cantonese, Mandarin, and English. Reach generates localised promotions for WeChat and Xiaohongshu. Note archives guest feedback for ops review.

EDUCATION
ENGAGE CORE NOTE
The Pain

Enrolment enquiries flood in across WhatsApp, email, and web while policies and materials are scattered across drives.

Engage handles admissions questions instantly. Core gives students accurate answers from official policy documents. Note transcribes faculty meetings and assigns action items.

PROPERTY MGMT
ENGAGE FLOW CORE
The Pain

Maintenance requests buried in WhatsApp threads, manual approval chains, and tenants with no visibility on progress.

Engage logs every tenant request. Flow creates work orders, assigns contractors, and tracks resolution automatically. Core surfaces lease terms and building codes on demand.

F&B / RETAIL
ENGAGE REACH
The Pain

High volumes of order-status enquiries and the need to run campaigns across Western and Chinese platforms simultaneously.

Engage handles order queries and reservations across WhatsApp and web. Reach turns one product brief into localised posts for Instagram, WeChat, Xiaohongshu, and TikTok in one pass.

FAQ
No. Every deployment starts with one agent — the one closest to your biggest pain point. Most clients begin with Engage (customer communication) or Flow (workflow automation). You add more products when the value is proven, and bundle discounts apply from two products onwards.
Most deployments are live within two weeks. The timeline depends on the complexity of your existing systems and how much knowledge base configuration is needed. We handle the technical setup — your team's main input is helping us understand your workflows and providing access to your documents and systems.
Yes — including code-switching mid-sentence, which is how people in Hong Kong actually communicate. Cantonese transcription and trilingual conversation handling is one of our core technical differentiators. Most AI tools handle Cantonese poorly or not at all. We've built and tested this specifically for the Hong Kong and Greater Bay Area market.
All client data stays within your configured environment. For regulated industries — healthcare, legal, financial services — we offer on-premise transcription and storage, so your data never leaves your own infrastructure. This is a genuine differentiator: most SaaS AI tools cannot offer this, which is why they're blocked by procurement in sensitive industries.
Generic AI tools answer from general knowledge and can produce confident, plausible-sounding errors. Novelte.AI answers only from your own documents and systems — every answer is grounded and cited to its source. It also takes action: booking appointments, creating tickets, updating CRM records. ChatGPT talks. Novelte.AI works.
WhatsApp Business, SharePoint, Google Drive, and most major CRM, ERP and project management systems. For document ingestion, we support PDF, Word, Excel and most common formats. Custom integrations with legacy or proprietary systems are scoped during the consultation. If your system has an API, we can connect to it.
We map your most painful workflow to the right agent, scoped against your real data and systems. You leave with a concrete deployment plan — which agent to start with, what integrations are needed, a realistic timeline, and a cost estimate. The consultation is paid; the fee is credited against your first deployment if you proceed.
All answers from Novelte Core and Engage are grounded in your documents and cited to their source, so users can verify every response. If the answer isn't in your documents, the system says so rather than guessing. For customer-facing agents, we configure escalation rules so complex or sensitive conversations are always handed to a human with a full summary.
Standard contracts are 12 months with quarterly reviews. We offer 30-day exits in the first quarter if the deployment isn't delivering measurable value. Enterprise contracts are custom-scoped. There's no proprietary lock-in: your documents, your data and your conversation history are exportable at any time.
Novelte.AI is a product of Novelte Robotics, based at HK Science Park since 2019. The same team that has deployed service robots, ambassador robots and automation across Hong Kong's hospitality and healthcare sectors builds, deploys and supports the AI agents. Local team, local support, local language.
NEXT STEP

Running on your own data.
Live in two weeks.

Book a paid scoping consultation — we'll map your most painful workflow to the right agent, scoped against your real systems and data. No generic pitches. A concrete deployment plan you can act on.

  • 60-minute working session with a solutions architect
  • Concrete deployment plan, integration list, timeline and cost
  • HK$5,000 fee — fully credited against your first month
Book a scoping consultation

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